At Madam Jan, we take utmost care in packaging, but due to the delicate nature of our products, damages can occasionally occur in transit. While we do not offer returns or exchanges, we’re happy to replace any item that arrives damaged or incorrect.
To request a replacement, please email us at hello@madamjanindia.com with an unboxing video of the parcel within 48 hours of delivery.

Answer DescriptionAt Madam Jan, we believe in bringing you homeware with a story and unparalleled quality. Each of our products is handpicked and meticulously sourced from diverse regions across India, renowned for their specific crafts and materials.

We partner with artisans and suppliers who uphold stellar reputations, ensuring that every piece in your home is of the finest quality. This commitment to local sourcing guarantees both authenticity and top-notch craftsmanship.

Due to the fragile and handcrafted nature of our products, we do not accept returns or exchanges. However, if your item arrives damaged or you receive the wrong product, we’re happy to replace it.
Simply share an unboxing video within 48 hours of delivery by writing to hello@madamjanindia.com.

At the moment, we do not offer Cash on Delivery. We accept secure payments through UPI, Credit/Debit Cards, Paytm, and Google Pay for a smooth checkout experience.