Ember Hug Mug

We aim to process and dispatch all orders within an estimated 1-3 business days from the time your order is placed. Please note that 'business days' exclude weekends and public holidays. Once dispatched, you will receive a shipping confirmation with tracking details

For Metal Products:

• Hand wash with mild soap and a soft sponge.


• Avoid using abrasive scrubbers, steel wool, or harsh detergents to protect the enamel gloss.


• Dry immediately with a soft cloth after washing to prevent water spots.


• Not safe for dishwasher, microwave, or oven use.


• Do not soak for long periods to maintain the finish.


• Store carefully to avoid chips or scratches on the enamel coating.
  

For Ceramic Products:

• Microwave, dishwasher, and food safe.
• Handle with care to prevent chipping.
• Avoid steel wool to preserve the finish.
• Clean promptly to prevent discoloration.

For Wood Products: 

• Wipe clean with a soft, damp cloth after each use.
• Avoid soaking in water or placing in the dishwasher.
• Avoid using harsh detergents or abrasive scrubbers, as they can damage the finish.
• Allow the piece to air dry completely before storing.
• To maintain the wood’s natural sheen, occasionally rub with a food-safe oil (like coconut or olive oil).
• Keep away from prolonged direct sunlight or excessive heat to prevent warping.
• Suitable for serving dry or lightly moist foods; avoid long contact with oily or heavily liquid dishes

For Linens:

• Machine wash in a cold, gentle cycle, with like colors. Use mild detergent; no bleach.
• Tumble dry low or hang dry; remove promptly.
• Iron over low to medium heat.
  
  

For Glass Products:

• Hand wash or use the top rack for dishwasher-safe items.
• Handle with care to prevent breakage.
• Avoid sudden temperature changes.
• Store upright to prevent chipping.
  

Your satisfaction is important to us; however, due to the fragile nature of our products, we maintain a no-exchange, no-return policy. However, in the rare event that your order arrives damaged or incorrect, we are happy to provide a replacement. Simply send us an unboxing video of the parcel to hello@madamjanindia.com within 48 hours of delivery to initiate the process